Customer Experience Advisor

Our client is an independent design and subcontract manufacturing business within the plumbing and kitchen sector, they produce high quality own label products and sell through distributors. We are looking to recruit for a Customer Experience Advisor in order to create an overarching streamline of all of their customer service teams. You will deal with all aspects of customer service, from dealing with client and customer questions and complaints, to product queries and answering technical questions and advising clients on which products are right for them.

As a customer experience advisor, you will be asked to process orders, modifications, take payments, offer product advice, guidance and support, complete sales, problem solve, carry out after care, service improvements and gain knowledge through measuring customer satisfaction via various communication channels including telephone, email, text, social media and post. You will work across all customer facing teams to enhance our customer experience as much as possible with the aim of providing immaculate customer service as efficiently as possible. You must be adaptable and driven in order to thrive in this ever-changing role.

If you are looking for a new and challenging role within the customer service sector, we want to hear from you!

Responsibilities

  • Maintain a positive, empathetic, and professional attitude at all times.

  • Respond promptly to customer enquiries.

  • Effectively communicate through various channels

  • Acknowledge and resolve customer queries, questions and/or complaints.

  • Continually update your own knowledge of various products to be able to support customers with their technical requirements.

  • Problem-solve and provide expertise.

  • Process orders and requests.

  • Keep records of customer interactions, transactions, and comments.

  • Communicate, assist, and coordinate with colleagues.

  • Provide feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and professional support.
     

Requirements

  • Articulate, numerate, with a high level of attention to detail.

  • Ability to stay calm with customers.

  • Well-developed computer skills.

  • Experience working within technical customer support including problem-solving.

  • GCSE in Maths and English, grade C or above
     

Terms

Hours:             Monday to Friday 8:30am - 4:30pm (37 hours per week)

Salary:             £19,500-£21,000

Location:        Barnsley, South Yorkshire

Pension:         Pension up to 8% matched employer contributions with death in service up to                           7 times salary.

Holiday:          20 days increasing by 1 day per years’ service to max 25, plus statutory days

Benefits:         Save As You Earn Scheme, 10% Bonus Scheme

Send us your CV